Job expirat
Customer Engagement and Interaction
• Clearly greets customer, builds rapport and establishes the purpose of the call;
• Remains courteous, polite, professional and willing to help throughout the call;
• Actively listens to the customer;
• Effectively manages the call; remains in control of the call;
• Identifies secondary (possible or hidden) needs and attempts to add value accordingly.
Resolve customer needs and issues
• Acts as a first point of contact with consumer customers to support Care and technical inquiries;
• Offers appropriate solutions and alternatives to customers;
• Manages the balance of benefits for the customer and the business;
• Appropriately handles objections;
• Keeps customer informed of actions throughout the call;
• Checks customer understanding;
• Gains customer agreement before progressing with offers or solutions;
• Clearly explains details and next steps.
Requirements
• Advanced English knowledge - fluency in speaking/writting/understanding (C1/C2);
• Good communication skills in English (clarity, fluency)
• Previous experience within a contact centre or customer service environment would be an advantage;
• University studies (in progress or finalized);
• Proficiency in using MS Office application;
• Dynamic, extroverted;
• Customer service oriented;
• Discipline & strict compliance with policies & procedures;
• Demonstrate Vodafone competencies: Customer Obsessed, Innovation Hungry, Ambitious & Competitive, Speed, Simplicity, Trust.
Professional training;
The possibility to develop professionally within one of the biggest companies worldwide;
The possibility to improve your English language skills, by interacting with native speakers;
The possibility to join a young and friendly team.
We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions for over 200 national and global clients. We are passionate about technology and its trends and we are deeply knowledgeable about the skills needed by the industry.