04-05-2016 | EXPIRA LA 03-06-2016
Job expirat
You will represent one of the world's leading online travel companies specialized in vacation packages
You will help customers to get information about flights, hotels, car rentals, or cruises - inbound activity;
In case of flight cancellation you will provide customers different alternatives and solutions - outbound activity;
Maintain permanent communication with several airline companies at a time;Working with two different systems simultaneous.
Proficiency in French & English language;
Experience in Customer Care or related domain - minimum 1 year!Willing to work in a stressful but also rewarding environment;
Adaptable and flexible type of person;
Customer & result orientated - able to increase customer satisfaction;
Attention to details
Available to work full time in shifts from Monday to Friday- 09.00 - 17.30 and 10.30 - 19.00 plus weekend shifts: Saturday: 09.30 - 18.00.
Being part of a young & dynamic team;
Process training's, soft skills training's, personal development plan;
Training for GDS(Global Distribution System) which are used worldwide by travel professionals to book travel;- 10% discount on all reservations with the travel agency you are going to work for (flight &accommodation).
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
