20-07-2008 | EXPIRA LA 26-07-2008
Job expirat
The Customer Account Administrator works within a European, multicultural and fast moving business environment and is supporting the Technical Solutions Group Sales Force and their customers within the area of order fulfillment. He or she is located in a central order fulfillment team as well as fully integrated with a local country team. The Customer Account Administrator has a wide variety of responsibilities, including the following:
Duties and responsibilities:
1. Country Operational Support
- Act as the primary contact for country Order Management Team and Sales Team
- Provide assistance and support within the area of order fulfillment
2. Order Processing and Coordination
- Process and coordinate standard and non-standard orders for a defined set of Customers
- Validate order transaction data through a variety of documents and HP Systems
- Ensure accuracy and completeness of information and compliance with HP terms and conditions
- Ensure pricing, discount and other appropriate information is correct
- Enter orders into HP System
- Maintain up to date knowledge of promotions, discounts or any other information
3. Order Management
- Control and coordinate deliveries to meet customer requirements
- Provide continuous visibility of the order backlog to country Order Management and Sales Team
- Contact point for month end and fiscal year end coordination
4. Physical Claims
- Handle physical claims as per defined process
- Provide continuous visibility of the claims backlog to country Order Management Team
5. Escalations
- Handle order escalations as per defined process, provide solutions to customer when problems arise using HP network
6. Business Control and Quality
- Ensure HP policies, legal regulations and audit requirements are met and
maintained
- Contribute to reaching the defined process measures and business
fundamentals
7. Communications
- Act with a "one face to the customer" towards internal customers.
- Interface with the country Order Management and Sales Teams as well as contract department, credit and collections, logistics and suppliers worldwide.
- Fluency in English and German is a MUST.
- Excellent communication skills.
- Customer service mentality.
- Ability to prioritize workload, including business and team needs.
- Ability to manage high volume of work with accuracy.
- Good organization skills.
- Ability to handle conflict situations.
- Meet agreed deadlines for action and feedback.
- Act with a high level of flexibility.
- Ability to work in a multicultural team in a central European set-up.
- Ability to contribute in a fast moving environment.
HP invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
