Job expirat
- Analyzing support requests sent by the end user by calls, mail, web submit;
- Examining all problems; evaluating complexity, impact and priority;
- Giving required support, efficiently and effectively and in accordance with priority, impact and SLA’s;
- Escalating problems according to procedures; to the relevant Resolution Group or to the 2d level support technician;
- Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately;
- Taking decision regarding open tickets, giving feedback on cause of, and solution to, problem to end user;
- Managing and reporting resolved problem.
Cerinte:
- knowledge of Hebrew language (advanced) + English (at least upper intermediate)- it's a must;
- Good knowledge of Microsoft Office software (Word, Excel, Outlook, Access, Visio etc);
- Good knowledge of Internet Explorer (navigation, downloading, configuring, using shortcut keys);
- Oral and Written Communications : has approved telephone and listening skills; Communicates appropriate, concise and accurate information in written form.
- motivating salary package;
- professional development opportunity;
- pleasant working environment consisting of young professionals.