Job expirat
iOracle is developing the Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe and is looking for Customer Service Representatives to be part of this exciting new opportunity.
RESPONSIBILITIES:
The Customer Service Representatives will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
¿ Accountable for timely support renewals for small to medium-sized customers in assigned territory
¿ Educates customers on e-business practices and any associated contractual implications
¿ Ensures customer awareness and understanding of the applicable elements of the Support portfolio
¿ Responsible for meeting productivity requirements on outbound calls for renewals
¿ Manages exceptions for customers with issues that may delay or inhibit renewals
¿ Identifies and transfers leads to Partner¿s Sales Channel for upsell opportunities
¿ Accurately forecasts business targets and opportunities in territory
QUALIFICATIONS:
* Excellent written and verbal skills in Croatian and English
* Good customer skills
* Good numeracy and attention to detail
* Ability to effectively manage multiple tasks and priorities
* Ability to adapt and acquire new skills quickly
* Experience of using computer systems
We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.
Please submit your in English. Thank you very much!
