Job expirat
- To provide the highest level of Business Support to HP Siebel users from across EMEA (Europe-Middle East-Africa) by acting as the focal point for incoming questions and/or issues.
This position is in an international work environment, part of a |virtual team|, to be located in Bucharest.
- Act as the front-end focal point for HP internal customer inquiries via telephone, web or email.
- Provide immediate solutions to customer issues on the very first contact whenever possible.
- Incorporate a broad knowledge base and high level of communication skills to ensure customer satisfaction.
- Owns responsibility of analyzing and understanding the customer- To provide the highest level of Business Support to HP Siebel users from across EMEA (Europe-Middle East-Africa) by acting as the focal point for incoming questions and/or issues.
This position is in an international work environment, part of a |virtual team|, to be located in Bucharest.
- Act as the front-end focal point for HP internal customer inquiries via telephone, web or email.
- Provide immediate solutions to customer issues on the very first contact whenever possible.
- Incorporate a broad knowledge base and high level of communication skills to ensure customer satisfaction.
- Owns responsibility of analyzing and understanding the customer¿s support issues.
- Coordinate customer complaint escalation process and serve as a focal point for resolution.
- Act as an |end-user-tester| for new releases.
- Provide admin support in the Lead Management area.
Strong verbal and written communication skills in English + another language (Spanish) - desired
- Siebel (preferably version 7.5) usage experience
- Must be able to interact with customers effectively; working through customer requirements and expectations in a consistent and timely manner, whenever needed.
- Attention to detail, provide quality and efficiency.
- Must have very good knowledge in the usage of MS Office applications (Outlook, PowerPoint, Excel, Word).
- Outstanding Problem Solving skills
- Self motivated and task oriented.
- Must be able to work in a team environment.
- Have a positive attitude
Salary package and supporting environment
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
