Job expirat
-Ensure 24 x 7 Technical Support Line is properly staffed.
- Train and coach employees.
- Conduct emloyee performance reviews.
- Responsible for shift schedule to include: workstation assignments/rotations, employee training, employee vacations, employee breaks, back-up for absent employees, and shift rotations.
- Ensure delivery of shift handover reports.
- Schedule and conduct team meetings.
- Direct projects/assignments and all activities related to the achievement of service delivery.
- Assure quality customer service by achieving customer service objectives and handling customer escalations.
- Lead team effort in data gathering, fact-finding and analysis, with limited direction, formulate final conclusion, alternatives and recommendations.
- Develop with limited guidance, project approaches, team staffing and work plan.
- Recommend improvements to customer projects, internal processes, and practices.
- Maintain effective relationships with other groups.
- Leverage the capabilities of others and provide direction and support to team and peers.
- Demonstrate a high level of professionalism in professional and personal relationships.
- Prepare reports with minimal guidance.
- Mentor and develop staff through Career Planning Program.
- Identify and hire qualified candidates.
- Develop breadth of professional knowledge and technical expertise through self-development activities and ongoing training.
- Adhere to the policies and procedures of Oracle Corporation.
- Other duties as assigned.
Education:
- Bachelors Degree in MIS, Computer Science or equivalent experience or combination of related education and experience.
Experience:
- End user technical support experience.
- Supervisory / management experience.
- Experience directing the efforts on more than one project at a time and have multiple responsibilities across assignments.
- Experience in a Call Center or Help Desk environment.
Knowledge/Skills:
- Project Management skills
- Strong analytical problem solving skills
- Ability to lead team effort in developing solutions for difficult or complex situations.
- Demonstrated ability to provide and/or develop final work products while providing quality control over project work.
- Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
- Ability to interact effectively with other technical and non-technical resources.
- Ability to quickly establish comfortable & effective working relationships.
- Strong oral and written technical and interpersonal communication skills including sensitivity to user community.
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
