Job expirat
- Responsible for the operational CRM related implementation and further developments as according with the defined business strategies and requirements;
- Involved in CRM request definition, testing, documentation preparing, implementation of required up-dates or functionality extension for already implemented CRM developments;
- Identify CRM related business development opportunities by working closely with business teams across channels;
- Work closely with the IT CRM responsible in order to: identify the most appropriate implementation opportunities of planned/required CRM related developments, to develop and/or closely follow business analyses of the submitted business requirements, as well as corresponding developments;
- Contribute to the development, implementation and ongoing improvements of the CRM data standards and to the definition of the CRM environments and tools;
- Contribute to the design and fine-tuning of the CRM related procedures &indicators and to their implementation
- University degree(Marketing or Cybernetics major is an asset)
- Previous relevant experience in (operational) CRM projects is required
- Marketing and business analysis knowledge
- Presentation skills
- Very good PC skills: Access, Excel, Word, Microsoft Outlook, Power Point
- Analytic reasoning
- Problem solving attitude,
- Client oriented
- Creative thinking
- Ability to work with tight deadlines and under pressure
- Tine management skills
- Organised
- Team player
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee