Job expirat
(a) Daily interacts with customers by phone or e-mail to collect aged debts timely. Use appropriate collection tehniques to ensure that overdue amounts are collected according to department and individual targets
(b) Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information
(c) Is the first point of contact for customers; understand and clarify customer issues, use all the availble resources to solve customer problems. Escalate timely all problems that could impact department objectives to team supervisor.
(d) Collaborate with other departments to meet collection objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are solved
(e) Is reponsible for decisions in customer accounts in order to collect aging debts and to maintain business relations with customers
(f) Is aware and understand department policies, procedures and processed and propose improvements that will increase department results and efficiency
(g) Timely escalate critical issues on customer accounts after exhausting all the collections efforts
(h) Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits
- Fluency in English is a must plus the european language for the country assigned
- University degree in relevant field (economics)
- Strong written and verbal communication skills.
- Organized and very detail oriented.
- Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint, and Company Applications)
- Flexibility in work schedule, including availability during evenings, weekends and major holidays
- Good negotiation skills
- Team player
- Ability to prioritize a busy workload
- Deliver results oriented
Compania ADECCO ROMANIA, lider mondial in domeniul resurselor umane angajeaza pentru clientul sau- companie multinationala din domeniul IT (aplicatii pentru companii si baze de date)- o persoana pentru pozitia de Credit and Collection Analyst.
Avand deschise peste 6.600 de birouri in 70 de tari ale lumii, Adecco ofera servicii de selectie si recrutare, gestiune de personal temporar sau permanent, calcul salarial si testare.
Adecco in Romania este la momentul actual lider de piata, cu birouri deschise in 9 orase, si reusind in 2005, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 2.500 de noi locuri de munca.
