Job expirat
Analyze, clarify and test requirements of service orders received from other departments in order to ensure proper and timely implementation of these.
Cooperate with involved departments in order to eliminate the problems found in service orders;
Report information regarding the maintained equipment in order to identify solutions to improve the network performances and to eliminate the nonconformities;
Analyze and resolve equipment malfunctions, founded, signaled by other departments or customers complained, according to internal agreed procedures thereby increasing performance indicators and customer satisfaction;
Monitor and secure the access to managed equipment and applications in order to assure the secure usage and to avoid improper system usage;
Offer support for configuration, test and acceptance of the equipment and applications in order to assure a proper deployment for services for the clients;
Collaborate with providers of equipment and services in order to inform about the nonconformities and solve together the errors occurred in managed equipment, according to existing procedures;
Implement software and/or hardware corrections and upgrades in order to assure a good and continues functioning of the equipment;
Report the result of functionality tests, in order to maintain tracking of performed procedures;
Prepare working instructions and test procedures according to equipment provider recommendations and apply them in all operational activities in order to increase the efficiency;
Monitor the indicators of network performance (Basic Key Performance Indicator) in order to assure the network functionality according to the parameters agreed internally and to apply actively corrective actions;
Offer trainings to the new personal within Operation and Maintenance Division in order to increase continuously the level of colleague’s technical knowledge;
May be requested to works in stand-by schema during the off-hours and gets into company’s premises in case it is needed to support continuously the network operation;
University degree in electronics, telecommunication or related fields;
Minimum 2 years of experience in telecommunications/computer science field;
Knowledge of operation systems and flowing applications: SUN Solaris, Unix, Windows - medium;
Knowledge of Microsoft Office - medium;
Knowledge of switching systems - advanced;
Knowledge of mobile telecommunications - medium;
Knowledge of computer networks and data transmissions - medium;
Knowledge in Ethernet, TCP/IP protocols and digital transmissions – advanced;
Knowledge of optical fiber transmission systems – basic;
Knowledge of English - medium
Romtelecom este o companie in miscare pe piata comunicatiilor din Romania. In ultimii ani Romtelecom a evoluat inteligent, cu multe eforturi, de la un fost monopol de stat la o companie privata, conectata la tehnologia sofisticata a acestui mileniu.
Compania ofera astazi servicii de incredere, inovatoare si usor de folosit, de la traditionala telefonie fixa, la Internet de cea mai buna calitate, dar si cel mai sigur spatiu de gazduire de date din Romania, servicii combinate de date si voce si un program permanent controlat si imbunatatit de Customer Care.
Si transformarea continua ...
