Job expirat
Handing customer requests by telephone, FAX, Email, or Website etc timely, give solution timely and guide customer resolve problem; if can’t give solution or resolve problem, need escalate request tickets to Product Support Expert or dispatching tickets Field Service Engineer.
Responsible for customer service satisfaction.
- Having bachelor or Over degree，Communication、Computer、electron etc profession
- Very Good knowledge of the following products and solutions: network product including NGN Product, etc. he /she is preferential person
- Having better language communicating and Expression ability
- Having better customer service consciousness
- Having better team cooperation diathesis
- Fluency in English
Huawei is a leading player in the global telecom market. Huawei specializes in the research and development, production, sales and marketing of telecoms equipment, providing innovative, customized equipment , service and solution in different telecom fields , creates long term value for customer and realizes the customers\' potential growth.