Job expirat
Handing customer requests by telephone, FAX, Email, or Website etc timely, give solution timely and guide customer resolve problem; if can’t give solution or resolve problem, need escalate request tickets to Product Support Expert or dispatching tickets Field Service Engineer.
Responsible for customer service satisfaction.
• Having bachelor or Over degree，Communication、Computer、electron etc profession
• Very Good knowledge of the following products and solutions: wireless product including NGN Product etc. he /she is preferential person.
• Having better language communicating and Expression ability
• Having better customer service consciousness
• Having better team cooperation diathesis
Fluency in English.
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including Italy, UK, Germany, Spain, France, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com