Job expirat
The Core Network Product Line (Circuit Switching) TAC Engineer works mainly with Huawei customers from CEE& Nordic European countries but also with product development teams, project management, marketing teams, and contractors.
We are seeking a wireless telecommunication professional (WCDMA-PS/CS) to join the TAC group who can demonstrate himself/herself as a team player with excellent interpersonal communication skills and able to work independently without any supervision. The successful candidate will:
- Utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position.
- Provide exceptional customer service and technical support for Huawei Core Network customers (network equipments related with PS part: SGSN, GGSN or CS part: MSoftx3000, UMG8900, HLR 9820, ) .
- Troubleshoot hardware and software issues and identify network/applications issues.
- Provide detailed information on how to set up, configure, and upgrade Core Network products.
- Use various department tools, technical knowledge, lab equipment, and on-line resources for customer issue resolution.
- Use trouble ticket system for tracking customer interactions and issue resolution.
- Evaluate customers concerns and resolve problems to customer satisfaction.
- Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
- Technical degree.
- High-level English
- Knowledge of GSM/WCDMA/CDMA Core network technologies is a plus such as fundamental understanding of wireless core network infrastructure (MSC, HLR, Soft Switch, Media Gateway and OMC) and protocols (SS7, IS41, TCP/IP, SIP, H.248, IOS 4.0/IOS 5.0)
- Experience with Huawei Core Network CS/PS products (SGSN, GGSN)¿¿¿ Big advantage
- Excellent interpersonal and communication skills
- Good team spirit and adaptability.
- Ability to work in a fast paced and dynamic environment.
- Ability to work on multiple tasks at the same time and prioritize them accordingly.
- Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment.
- Strong customer service experience, technical support and troubleshooting skills.
- Generally minimum of 1 year of telecommunications customer service/ technical support experience.
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including Italy, UK, Germany, Spain, France, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com