Job expirat
- providing professional technical support and troubleshooting for all critical issues;
- diagnosing fault-related cases by effectively usage of software diagnostics and other network/product utility programs;
- providing updates to the customer as needed to meet performance objectives;
- performing technical escalations in line with company policy;
- ensuring cases are allocated to the most appropriate next level/organization as part of the case flow process;
- liaising with other relevant departments e.g. other service operation’s, Field Operations, PTT, Vendors etc. as appropriate;
- providing advanced technical support to these agencies as required;
- documenting all troubleshooting and case management actions via the electronic case management system;
- to prepare technical reports as required;
- handling and progressing on the issues that may cause serious escalations from customer to the senior management;
- acting as an immediate next level contact for any customer concerns or issues;
- maintaining and improving the customer satisfaction over the cases;
- undertaking any other reasonable task as assigned;
- degree or equivalent in Electronics/Computers/Telecom science;
- at least one formal technical qualification (IE: MCSE, CCNA or CCNP certification);
- at least 2 years relevant technical experience;
Skills
- service oriented, customer focused with good customer service skills;
- good networking/communications background;
- good interpersonal skills;
- good time management, organizational and communication skills;
- ability to work under pressure;
- ability to deal with multiple tasks;
- proactive, self motivated and determined attitude;
- problem solving skills;
- tenacity;
- proficient in English .
Orange is the leader of the mobile telecommunications market with 10.809.000 customers. Orange Romania is part of France Telecom - Orange, one of the world’s leading telecommunications operators with over 180 million customers on five continents.
Orange means much more than technology, mobile telephony or GSM networks. It is a brand created to make human communication simpler and to bring value to the communities where it operates. The France Telecom - Orange Group has a well-defined corporate responsibility strategy, whereby we ensure that our work is carried out responsibly. Indeed corporate responsibility lies at the core of our brand’s values, which in turn represent who we are and how we do business.
If you want to build the Orange experience and join a great team, send
us your CV by applying online at www.orange.ro/jobs.
