Job expirat
Duties/responsibilities:
- You will be responsible for keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing.
- You will be responsible for operational excellence, customer satisfaction with your dedicated tasks.
- You will be responsible for the quality measures of the data in the systems - which are being checked by error reporting, feedback of the central IPGS Administration team, feedback from the customers, supported countries and the local delivery organization. - Furthermore deadlines for every specific task have to be respected.
Main tasks:
Operational Excellence:
- ensure that data entry is performed as per given process;
- ensure that internal partner inputs are considered and taken care of;
- ensure that close relationship to IPGS Admin teams is kept;
- ensure that mandatory trainings are covered on time;
- operational review;
- internal survey results;
- error reporting.
Customer Satisfaction:
- On-time contract registration;
- Clear up errors without waiting for delivery inputs, try to avoid reactive resolution;
- Active relationship management with stakeholders;
Specific tasks:
- pre-registration of contracts;
- final registration of contracts;
- ongoing contracts changes;
- operational review.
Our perfect candidate has/is:
Minimum requirements:
- A young graduate (economical or engineering background);
- Total professional experience of at least 1 year;
- Customer oriented with demonstrated written and spoken English skills;
- Quality and details oriented with high analytical skills;
- A computer literate ¿ Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer);
- Fast learner, very well organized person, able to meet strict deadlines;
- Organizational and interpersonal skills;
- A person interested in back office work.
Desirable requirements:
- Experience in contract management and/or telephone support and /or microcomputer industry;
- Experience in SAP ¿ contract management;
- Good written and oral skills in a second language: French, Italian, German or Spanish.
If you are a dynamic and ambitious person who wants to be part of a western successful business organization you are invited to apply online only in English.
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we¿ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they¿ll stimulate each other and work best together.
HP Services Imaging & Printing Services (IPGS) manages the end-to-end support services value chain to maximize profitable growth for imaging and printing services, products, and solutions.
Currently, we are centralizing part of our operations in Bucharest and we are looking for enthusiastic candidates willing to join a competitive, rewarding business environment for the positions of:
