Job expirat
Main tasks:
Operational Excellence:
- ensure that data entry is performed as per given process
- ensure that internal partner inputs are considered and taken care of
- ensure that close relationship to Front-office Admin teams is kept
- ensure that mandatory trainings are covered on time
- operational review
- internal survey results
- error reporting
Customer Satisfaction
- contract registration
- Support quotation process
- Clear up errors without waiting for delivery inputs, try to avoid reactive resolution
- Active relationship management with stakeholders
Specific tasks:
-registration of contracts
-final registration of contracts
-ongoing contracts changes
- handling of renewal process for the customer
-operational review
Our perfect candidate has:
- Economical or engineering background
- Total professional experience of at least 1 year
- Customer oriented with demonstrated written and spoken English skills
- Quality and details oriented with high analytical skills
- A computer literate — Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer)
- Fast learner, very well organized person, able to meet strict deadlines.
- Organizational and interpersonal skills
- A person interested in back office work
- Good written and oral skills in a second language: French is a plus
To apply please visit www.hp.com/go/jobs (Job Number 191792)
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
HP Services Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
