Job expirat
-You will be responsible for keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing.
-Operational Excellence: ensure that internal partner inputs are considered and taken care of; ensure that close relationship to TSG Front office Admin teams is kept; ensure that mandatory trainings are covered on time; operational review; error reporting.
-Customer Satisfaction: ensure that data entry is performed as per given process; contract registration; support quotation process; clean up errors without waiting for delivery inputs, try to avoid reactive resolution; active relationship management with stakeholders
-You will be responsible for the quality measures of the data in the systems – which are checked through error reporting, feedback ogf the TSG Front Office Administration Team, feedback from the customers, supported countries and the local delivery organization. Furthermore, deadlines for every specific task have to be met.
-Specific tasks: create quotes for services; registration of contracts; ongoing contracts changes; handling of renewal process; operational review
-Young graduate
- Preferable previous work experience
- Fluent in written and spoken English. Any other European language might be a plus
- Customer oriented
- Quality and details oriented with high analytical skills
- Computer literate — Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer)
- Fast learner, very well organized person, able to meet strict deadlines.
- Organizational and inter personal skills
- A person interested in back office work
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
