25-09-2009 | EXPIRA LA 01-10-2009
Job expirat
• Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with SAB 101
• Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS. Translates customer requests (in countries w/o GBS language support). Replies to BPO/GBS Questions
• Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
• Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials
• Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.
• Sometimes needs to take over lead functions for customer projects from an admin point of view.
• Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
• University graduate
• Preferable previous work experience
• Fluent in English and German (written and spoken)
• Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
• SAP know-how will be considered a plus
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
