Job expirat
The scope of the EMEA Content Management organization is to be a central service, which aims to manage the content that is dedicated to be published in several systems. Content Management is a set of processes that will transform the content and make it ready for publishing. Each process is supported with specific internal application for which the company will provide an initial training.
The end-to-end content quality support team objective is to propose support services for produced and transformed content for the internal customers (end-users that want to correct / change published content or internal operation team members that are affected by the defects arising out of their operational influence).
Support engineer mission:
Acknowledge support request;
Evaluate issues criticality;
Communicate on resolution plan;
Identify faulty process;
Solve issue or raise it to the appropriate operational or IT team;
Follow up on issue resolution with the operational team until complete resolution;
Communicate with user on resolution status;
Check if resolution is effective when possible;
Communicate on issue resolution.
Bachelor’s or undergraduate degree in Information Systems or Content Management;
Information technology knowledge and understanding for Databases, web knowledge (HTML) would represent a plus;
Analytic skills;
Fluency in English (written & spoken) and excellent communication skills;
Microsoft Office skills (Excel, Word, Outlook);
Self motivated, enthusiastic and able to work under pressure;
Organized, able to manage time effectively and prioritize tasks;
Team work, ability to multitask and to effectively and creatively solve problems
Attractive salary package and development opportunities in an international environment
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .
