Job expirat
Design and architect content filtering and web proxy solutions. Implement Content filtering and web proxy solutions in a customer environment Provide operational support of the content filtering and web proxy environment. Detect security issues, create customer tickets and manage problems until closure. Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues. Ensure that Service Level Agreements are met. Perform system maintenance and maintain current documentation. Provide resolution plans for device issues. Propose process and technical improvements to management
Must have experience providing continuous support and expertise of the following:· Experience with Blue Coat Content filtering and web proxy solution· Experience with Websense Content filtering and web proxy solution· Experience with 8e6 Content filtering and web proxy solution· Internet connectivity and protocols (TCP/IP)· Networking knowledge and experience· Investigative and analytical problem solving skills· Efficient communications skills (listen, write, oral)· Effective time management and organizational skills· Strong troubleshooting, reasoning and problem solving skills· Team player with the ability to work autonomously· Passion for the job and desire to learn.
Ideally you will have experience providing continuous support and expertise of the following: An understanding of the ITIL best practice life cycle approach.· Ability to conduct in-depth forensic analytical studies and investigations. BS in Computer Information Systems desirable Certifications in CISSP, CCSP/CCNP, & CEH are also desirable