Contact Center Technology Expert

INTRAROM S.A.

08-11-2013 | EXPIRA LA 08-12-2013

Job expirat

RESPONSABILITATI

Maintain and configureContactCentersolutions in accordance with defined objectives (quality, security, time schedule, cost) ;
Development and testing ofContactCenterfunctionalities;
Assistance in drawing up and validating technical specifications ;
Writing of documentation and procedures/ documenting the source code with comments and writing technical documentation;
Implementing corrective actions ;
Reporting on progress, issues and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes;


CERINTE

The selected candidate will become part of a team in charge with the implementation of ContactCentersolutions according to the given requirements specification, using specific guidelines and methodology.


Technical skills:
- University Degree in Computer Science or other relevant discipline
- Minimum 2 yearsCallCenterexperience
- Minimum 2 years experience in IT&C, IT Operations or Programming profile
- Programming skills: Basic knowledge of Java (preferable), SQL, .NET
- Telephony knowledge: TDM, VoIP architectures
- Databases knowledge (Oracle, MS SQL)
- OS knowledge (Unix, Win)

Is an advantage:
- Genesys Trainings or Certifications
- IVR experience/knowledge
- Voice recording knowledge
- Voice GW experience
- Fluent in English

Also the ideal candidate will present the following:
- strong analytical skills
- strong developer skills
- consulting skills
- strong communication skills
- ready for continuous challenge that can offer the possibility of applying new ideas and methods for the purpose of achieving goals
- willing to learn new technologies and methods


DESCRIEREA FIRMEI

Peste 10 ani de prezenta pe piata romaneasca au pozitionat INTRAROM ca principal furnizor de servicii ICT si solutii integrate. Din 1993, cand a fost infiintata si pana in prezent, Intrarom a investit peste 30 milioane euro in infrastructura si in pregatirea personalului.
Intrarom este subsidiara Intracom din Grecia, cel mai important furnizor de solutii de tehnologia informatiei si comunicatii din Sud-Estul Europei, cu prezente internationale in peste 50 de tari.