Job expirat
Ensure that the team meets Customer targets on answering calls and emails.
Manage attrition in the team.
Manage team performance on customer deliverables and Genpact deliverables.
Manage and build customer relationships.
Prepare and communicate team performance dashboards to the Customer and the Genpact leadership.
Manage the team schedules and leaves. Ensure that there is optimal staffing at all times.
-University degree or equivalent
-Fluent in English
-Inbound call center experience
-Excellent knowledge of Excel
-Excellent communication skills and customer relationship management
-Previous experience in handling teams of at least 10 people.
-Dynamic personality
-Excellent communication skills
-Ability to work in changing business environments
-Ability to work with an International team
Genpact (formerly GE Capital International Services) is the leading provider of Business Services & Technology Solutions worldwide.
The company headquarter is in Gurgaon, India and has operations centers also in China, Hungary, Romania, United States and Mexico.
Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 19,000 people globally.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners.
In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company\'s training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
For further details please visit www.genpact.com or contact one of our Consultants:
emmadiana.juravle@genpact.com,
dana.pintilie@genpact.com,
alexandra.manolache@genpact.com,
ioana.mihalache@genpact.com,
irina.cozma@genpact.com.
