Job expirat
Responsible for leading global contact centre deployment / migration programmes
Strong skills in program/ project management and ability to manage scope, track and measure plans to successful outcomes
Skilled in contact centre domain and experienced in Cisco contact centre solutions and other vendor solutions (Avaya/ Genesys/ Nortel/ Aspect)
Strive for customer and team excellence; continually evaluate existing project management processes.
Should possess understanding of Cisco’s PPDIOO Model for Contact center implementation
Should have deep understanding and working knowledge on Cisco IPT and IPCC Components
Should have experience in managing a multi skilled team in Cisco Unified communications, Cisco contact centre scripting and configurations
Should have experience on other contact center technologies like Avaya, NICE Call Recording System, IEX Work Force Management, Symon Wallboard System, CTI integrations
Provide direction to the team for efficient and timely project management and delivery to business
Provide expert guidance and supervise the plan, design, test and implementation phases of projects being done by the team.
Build strong working relationships with internal and external stakeholders
Address people matters within the team by ensuring appropriate motivation levels and career guidance to team members
Ensure documentation for continuous improvement and knowledge base of project management process learning’s and best practices
Education: B.E (Electronics/ Telecommunications)
Work Experience: ~8 years
Essential:
Proven experience in leading a large global projects in design, implementation and deployment of enterprise and contact center voice infrastructure
Good understanding of all technology aspects of IP-based voice infrastructure support viz. network, desktop, server
Ability to manage and set expectations amongst key stakeholder’s
Desirable:
PMP certification
Exposure to generic voice technologies (preferably Cisco)
Experience in a matrix work environment involving multiple global stakeholders
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
