CONNECTIVITY SERVICES SUPPORT ENGINEER

Oracle Corporation - Romania

23-02-2007 | EXPIRA LA 01-03-2007

Job expirat

RESPONSABILITATI

Work with internal groups to setup, configure, and support connectivity solutions that enable connectivity between Oracle and our customers.

RESPONSIBILITIES:
- Participate in customer network initialization and troubleshooting calls.
- Process OCCN and Array SSL network connectivity requests.
- Responsible for Cisco and Array SSL VPN concentrator administration.
- Involved in providing customer syslog reporting.
- Respond to escalation support requests from frontline operations teams.
- Provide problem investigation, configuration testing and troubleshooting analysis.
- Assist with infrastructure (Linux/UNIX and Windows 2000) server administration.
- Produce detailed and accurate documentation.
- Assist in the development of training materials for Connectivity Service¿s products and tools.
Participate in internal change control process.


CERINTE

QUALIFICATIONS:
- Degree/Diploma in computer science or IT/Telecommunications discipline.
- Exhibit excellent written and verbal communication skills.
- Ability to manage rapid changing priorities is expected.
- Ability to manage multiple projects and tasks.
- 2+ years problem isolation/resolution skills required.
- 1+ year(s) of experience providing excellent customer support required.
- 1+ year(s) programming experience using Perl, Java, or shell scripting desired.
- 2+ years working experience in UNIX, Linux and Windows 2000/XP required.
- Experience with internal change control and documentation systems desired.
- Understanding of network concepts required.
- CCNA or similar network certification desired.
- Understanding of security and firewall concepts desired.
- Willingness to carry pager/cell phone required.
- Requirement for 24x7 availability and periodic off hours service is expected.
- Travel as needed may be required.


BENEFICII OFERITE

Please submit your CV in English


DESCRIEREA FIRMEI

Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\\\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.