18-09-2008 | EXPIRA LA 24-09-2008
Job expirat
Ideas are everything. In finance as in anything else we do. And the ideas we have in finance are right at the heart of our world-wide business.
Finance is a global resource shared by all parts of our business to help them become better managed and control their accounting flows. We manage accounting transactions, provide financial consultancy and training, and ensures that we all comply with legal, tax and internal requirements.
Your ideas about finance can change the things we do. And the things we do can change the world. Currently, we are centralizing part of our operations in Bucharest and we are looking for:
COLLECTIONS SPECIALIST – Advanced FRENCH Speakers –
willing to join a competitive, rewarding business environment.
Responsibilities:
•Prepare monthly collections strategies.
•Effectively forecast month-end metric results.
•Report progress on an ongoing basis.
•Demonstrate sound judgment, prompt follow-up, and timely escalations.
•Learn customer infrastructure, processes, contacts.
•Identify, negotiate, and implement payment solutions and customer process improvements.
•Document collections in centralized system.
•Build and maintain strong internal and external customer relationships.
•Identifies “at risk” customers and engages key contacts to resolve issues.
•Follows Company and department policies and processes.
•Facilitate dispute management process.
•Identify root causes of problems and recommend solutions.
•Communicate issues to cross-functional partners and facilitate dialogue through to resolution.
•Identify and implement process changes.
•Identify and manage disputed accounts per the dispute resolution process.
•Document and track problem frequencies.
Our ideal candidates have the following minimum Requirements:
•Economical background.
•Fluency in English & French
•Arabic would be considered a real advantage.
•Work experience in Customer Service is an advantage.
•Strong Prioritization skills.
•Impact-analysis skills.
•Strong Initiative.
•Strong Organization Skills.
•Strong Focus.
•Forecasting skills.
•Advocate of change.
•Comfortable working with numbers.
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
