09-10-2007 | EXPIRA LA 08-11-2007
Job expirat
ORDER RELEASE MANAGEMENT: Release of orders on daily basis based on available credit lines and defined customer payment plans. Management of credit- or collections hold situations with customers, sales, order admin and the credit function.
COLLECTION: Monitor the account status of assigned customer portfolio. Communicate with customers mainly by phone & e-mail to solve outstanding issues. Explore and/or address internally customer dissatisfaction issues with Order Admin departments in order to resolve disputed invoices. Perform frequent and timely dunning where necessary to ensure invoices are paid within existing standard payment terms. Inform Credit Analysts and C&C Management on all major collection problems and potential bad debts on a regular basis. With all of this actions the Collection Specialist ensures smooth order flows and on time cash collection.
CREDIT LIMIT ASSESSMENT: Close cooperation with the Credit Analyst for potential credit limit needs to avoid unnecessary shipment holds.
KEY MEASURES:
Collection Performance (Customer payment performance, DSO, Aging Current %, Overdues >60 days and >90 days, write-offs)
Response time for order release
Customer Satisfaction
Problem resolution
-Fluent speaker of Turkish and English languages.
-Education and experience in any finance related activities (Credit & Collection, accounting, customer relationship management, banking, supply chain management, order processing). A person with credit & collection background would be prioritized.
-Very good communication skills, ability to build up a trusted relationship with HP customers and all internal contacts within HP´s supply chain.
-Very good and mature negotiation skills.
-Ability to find the correct balance between being clear and tough when it comes to invoice collection as well as providing support to HP´s customers on HP internal problem solving.
-Excellent know-how in MS-Office tools.
Hewlett-Packard is selling IT hardware, software and service solutions.
Within the Credit & Collection Department we ensure proper credit line setting, securing deals as well as provide state of the art collection services to ensure HP´s cash flow.
The Collection Specialist is prime interface to our external channel partners as well as to HP sales force, internal accounting department, the business operations and logistics functions.
This job includes all tasks starting from credit release, collecting all due outstanding, information providing regarding account status to the customer and order processing, clarifying disputed invoices and dunning of overdue invoices as well as interfacing with any internal contacts.
The Collection Specialist ensures through prudent collection practice that the collection targets are reached.
We are looking for a Collections Specialist who will mainly take care about collection activities for the Turkish Commercial Channel Partners and potentially also channel partners or direct customers from other Eastern European, Middle East or African countries.
The person should be embedded in the existing Credit & Collection team in the HP Center of Expertise in Bucharest.
