Job expirat
- coodinating the Collections Team;
- Ensure seamless delivery of services based on the contract made with the Customer.
- Identify and eliminate the occurring problems, especially those reported by the Customer.
- Create reports of the business procedures and dashboards and communicate them to management, to the team and to the Customer.
- Ensure that the SOP (Standard Operational Procedure) is regularly updated.
- Communication with the Customer on a regular bases in written and verbal.
- Ensure the internal administrative functions, and prepare the previously defined lists (Attendance sheet, Billability, Telephone charges ect.)
- Be familiar with the team's infrastructural requirements (Headsets, System Access).
- Coordinate the operational trainings according to the needs of the business process.
- Define and set up yearly / quarterly Goals&Objectives for the employees.
- Prepare quarterly evaluation (EMS) of the employees attitude and performance.
- fluency in English;
- good knowledge of another european language (French/ German/ Italian etc) is a plus.
- minimum 3 years of experience on a similar job: specialist in collections/ billings/ accounts receivable.
- ability to lead, motivate and coach employees.
- good analytical skills, capability to work with tight deadlines.
- initiativeness, results orientation and positive approach/attitude.
- ability to work on own initiative as well as part of a team.
- professional work environment in a Multinational Company, in Cluj;
- very attractive salary package;
Perform HR este o companie de resurse umane, specializata in trei arii de activitate:
selectie si recrutare de personal, evenimente de cariera pentru tinerii profesionisti
din Romania si consultanta in resurse umane.
Perform HR recruteaza pentru unele dintre cele mai mari companii din Romania, oferind
permanent numeroase oportunitati de cariera tinerilor profesionisti.
Mai multe informatii despre noi puteti gasi pe site-ul nostru oficial, www.performhr.ro