Job expirat
- Inbound/ Outbound calls to and from customers communicating the collection proceedings, prevent future delinquencies, create awareness and educate the clients regarding the necessity of paying and consequences if not ;
- Make all efforts to contact the client, including investigations for new contact details, and to recover the amounts in default ;
- Follow the daily productivity targets and deadlines as established and communicated by the Retail Collection Manager / Team Leader according to the volume of activity, desired productivity results and workload capacity ;
- Assist the Collection Manager/ Team Leader to develop and improve collections strategies, collection tools, collection policy and operational procedures to maximize results ;
- Maintain strict confidentiality on all accounts and bank policies ;
- Keep free flow of information between colleagues and with supervisor ;
- Provide timely and accurate feedback regarding: the special cases found and own work status; possibilities for work improving and maximising results, processes and/or clients approaches, special situations that can constitute an impediment or an possible acceleration of their work ;
- Written communication (including handling prejudice file for insurer, setoff – write off etc.)
- Identify the training necessities within the department, request/prepare and present to the Manager training materials, sessions and tests, provide periodical update on the information necessary in the collectors’ work, coaching the team members for permanent professional development ;
- Provide different reports when necessary(e.g. MIS, pledges reports etc
-University degree in Economics
-Good knowledge of English, written and spoken.
-Computer literacy in Microsoft Office.
-Good communication skills
-Positive attitude, professional and diplomatic communication style, persuasiveness, focus on achieving results, investigative spirit, team worker, stress tolerance.
-A challenging job;
-A motivating team environment, individual performance being recognized and awarded;
- A competitive salary, accompanied by benefits package
ING Bank Romania is part of ING Group, a global financial services company of Dutch origin with 150 years of experience, providing a wide array of banking, insurance and asset management services in 59 countries, having over 114,000 employees.
ING Bank Romania celebrates 14 years of presence on the Romanian market, being the first international bank to open a local branch after 1989. ING Bank offers products and services to individuals, families, small businesses, large corporations, institutions and governments.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people.
At ING people who deliver results will be fairly recognized and rewarded. People with the right mentality enjoy an unbeatable combination of challenges and early responsibility. And people joining ING will be connected to a wealth of training, development and career opportunities. Combine all of these and you’ll have ‘what’s in it for me’ for new recruits.