Job expirat
Inbound/ Outbound calls to and from customers communicating the collection proceedings, prevent future delinquencies, create awareness and educate the clients regarding the necessity of paying and consequences if not ;
-Make all efforts to contact the client, including investigations for new contact details, and to recover the amounts in default ;
-Follow the daily productivity targets and deadlines as established and communicated by the Retail Collection Manager / Team Leader according to the volume of activity, desired productivity results and workload capacity ;
-Assist the Collection Manager/ Team Leader to develop and improve collections strategies, collection tools, collection policy and operational procedures to maximize results ;
-Maintain strict confidentiality on all accounts and bank policies ;
-Keep free flow of information between colleagues and with supervisor ;
-Provide timely and accurate feedback regarding: the special cases found and own work status; possibilities for work improving and maximising results, processes and/or clients approaches, special situations that can constitute an impediment or an possible acceleration of their work ;
-Written communication (including handling prejudice file for insurer, setoff - write off etc.)
-Identify the training necessities within the department, request/prepare and present to the Manager training materials, sessions and tests, provide periodical update on the information necessary in the collectors work, coaching the team members for permanent professional development ;
-Provide different reports when necessary(e.g. MIS, pledges reports etc.)
-University degree in Economics;
-Minimum 1 year in a Collection Department;
-Positive , reliable , professional and co-operative attitude;
-Very good communication skills
-Focus on achieving results;
-Investigative spirit;
-Team worker;
-Descipline and responsible person;
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee