Job expirat
The Collection Officer is mainly responsible for the outbound and inbound client calls with the aim to close the existing debits (related to loan products) with ING in a professional manner.
As a Collection Officer your main responsibilities will be:
To communicate to customers the collection policy in an effective and friendly manner
To receive calls from customers who had received notices and who want to seattle their debts
To obtain a payment promise from each customer contacted
To follow up the promises made by the customers
To create and maintain good payment behaviour to the customers
- Min. 1 year-relevant job experience retail collections/ call centre work,
- Good knowledge of English, written and spoken.
- Computer literacy in Microsoft Office.
- Good communication skills
- Positive attitude, professional and diplomatic communication style, persuasiveness, focus on achieving results, investigative spirit, team worker, stress tolerance.
We offer:
- A challenging job;
- A motivating team environment, individual performance being recognized and awarded;
- A competitive salary, accompanied by benefits package
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee