Job expirat
Handling all tipes of retail incidents: AST, HomeBank, ATM, Mortgage, Personal Loans, Public Institutions IMM :
- Receiving and checking client complaints;
- Checking the bank system and any other documents/ applications related to the case;
- Instructing the processing of correction to the department in charge;
- Informing the Office/ Branch/ client related to the conclusion of the investigation;
Reconciliation for cards transactions.
- University degree;
- Minimum 2 years in the bank activity;
- Good interpersonal and communication skills;
- Problem solving attitude;
- Attention to details, accurate.
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees.
ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee