CLIENT SERVICE TRAINING - Cod Ref. TCS

IPSOS INTERACTIVE SERVICES EUROPE

28-08-2006 | EXPIRA LA 03-09-2006

Job expirat

RESPONSABILITATI

Program Description

If you need a very challenging position in a fast-growing multinational company, than this can be the opportunity you expected: If you have 1 year experience in Client Service or Sales, than you are a potential candidate!

For 4 weeks you will learn about online market research and how to build and maintain positive business relationship with current clients. The purpose of this Training is to select ambitious and promising young candidates that wants to develop a successful career in Client Service/Sales field. The best trainees will be employed full-time by Ipsos.


Main duties after employment are:
- Manages the entire relationship with new and potential clients from the moment the client requests an offer to the actual point of processing the project;
- Builds and sends the formal Pricing Offers to all clients for all assigned projects;
- Negotiates prices with clients and costs with suppliers on a per project basis;
- Provides client tutoring for all new services and products;
- Re-engineers the process whenever needed in or to meet the particular client expectations.
- Manage a given portfolio of clients ¿ promote the company¿s services and products and offer continuous support in developing their business with IIS Europe.
- Responsible for maintaining positive business relationship with current clients, expanding the scope of assignments and identifying new business opportunities. Train and keep clients up-to-date with developments in the online research industry.
- Based on the client¿s feedback and needs, this person is responsible for proposing the development of new tools / products that will help increase the volume of business.


The Training will be conducted by our best specialist both in online Market Research and Client Service.


CERINTE

- University graduate (Marketing or related economic studies, Cybernetics or related Information Systems Sciences: Sociology, Statistics or related sciences);
- Minimum 1 year experience on a similar position or a relevant position for the specific of this job (Client Service, Sales(in services is a plus), Market Research, Marketing);
- Client service expertise (including sales)
- Proficient level of English, good level of French
- Familiar with computers: Microsoft Office package (emphasis on Power Point), image processing, Internet usage;
- Structured, logical thinking, good organization skills, initiative, creativity.
- Proven capability to work independently and to organize various people around given tasks.
- Self-motivated, flexible and very ambitious.
- Knowledge of market research specific methodology and products is a significant plus.


BENEFICII OFERITE

We offer a challenging and rewarding work environment, the opportunity to interact with highly skilled professionals globally, extensive training, and excellent career opportunities in an expanding foreign company.
If you are interested in applying for this position, please e-mail your resume to jobs@ipsos-interactive.com, mentioning the ref code "TCS" in the subject line


DESCRIEREA FIRMEI

Ipsos Interactive Services Europe (IISE) is the European expert in Online Market Research for the Ipsos Group, the 2nd largest survey-based market research company in the world.

Our business consists in Internet based market research services, supported by an elite team of professionals: project managers, programmers, research managers, data analysts, and developers. Our goal is to provide high quality services to global clients acting in industries such as: FMCG, media and advertising, ERM, CSM etc.

Ipsos became one of the most successful market research companies in Europe and worldwide (our company is now present in 49 countries) by providing outstanding services to its clients and partners. Ipsos¿ business is the production, analysis and marketing of information of data collected through interviews, for companies and/or institutions that want to understand, identify and quantify through quantitative and qualitative tools, the attitudes, opinions and behaviors of the customers/consumers/citizens.