Client Service Representative

RESPONSABILITATI

- Provide first & second line client support to all Corporate clients irrespective of their location or where their accounts are located;
- Own the client service request initiated via phone, email or fax from start until the closure of a request.
- Provide answers to all service requests immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client;
- Analyse and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly;
- Ensure that all service requests (phone, emails or other channels) are handled and solved within the time lines agreed and the SLAs, either generic or client specific;
- Establish good relationship with other departments to enhance their cooperation when needed
- Acting as a link between clients and bank's department;
- Identify potential sales & service opportunities and communicate these opportunities to the Head of Client Service;
- Know the key clients by understanding their industry, their business and the banking products they access to support their business requirements;
- Suggest enhancements that will improve clients efficiency;
- Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction;
- Ensure that all service requests are logged in Clients Support Enterprise and that all client data is accurate and updated as required.

CERINTE

DESCRIEREA FIRMEI

RBS este una dintre cele mai mari companii de servicii financiare din lume,
?nfiintata in anul 1727, dispunand de o retea globala cu birouri in peste
50 de tari, avand 170.000 de angajati si deservind 40 de milioane de
clienti..