Job expirat
Provide first & second line client support to all Corporate clients irrespective of their location or where their accounts are located;
Own the client service request initiated via phone, email or fax from start until the closure of a request.
Provide answers to all service requests immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client;
Analyse and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly;
Ensure that all service requests (phone, emails or other channels) are handled and solved within the time lines agreed and the SLAs, either generic or client specific;
Establish good relationship with other departments to enhance their cooperation when needed
Acting as a link between clients and bank's department;
Identify potential sales & service opportunities and communicate these opportunities to the Head of Client Service;
Know the key clients by understanding their industry, their business and the banking products they access to support their business requirements;
Suggest enhancements that will improve clients efficiency;
Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction;
Ensure that all service requests are logged in Clients Support Enterprise and that all client data is accurate and updated as required.
Professional qualifications:
University degree -Economics would be an advantage
Very good communication skills
Computer literacy
English Knowledge
Personal Skills:
Team player;
Problem solver;
Ability to deal with people;
Patience, calm, diplomacy ;
Ability to work under pressure.
RBS este una dintre cele mai mari companii de servicii financiare din lume, infiintata in anul 1727, dispunand de o retea globala cu birouri in peste 50 de tari, avand 170.000 de angajati si deservind 40 de milioane de
clienti..