Job expirat
Responsabilities:
- Confer with customers by telephone/email/chat to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
- Offer customer support using different software applications.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Required profile :
- Polish language proficiency (verbal and written);
- Good command of English would be a plus;
- Customer oriented person;
- Excellent communication skills (active listening)
- Quick learner.
Benefits:
- Attractive salary and performance bonuses;
- Multicultural working environment;
- Professional opportunities.
WEBHELP este un grup francez specializat in gestionarea relatiei cu clientii (gestionarea e-mailurilor, scrisorilor, apelurilor emise/receptionate, chat) avand 22 000 de angajati in 45 de centre de contact situate in Romania, Franta, Maroc, Belgia, Algeria, UK, Africa de Sud, Madagascar, Olanda si Surinam.
In plina dezvoltare, WEBHELP continua sa-si mareasca echipele promovand o politica de satisfactie a clientilor si a angajatilor. WEBHELP a fost clasat pe locul 1 in topul celor mai dinamice 500 de companii din Europa de catre BusinessWeek.
WEBHELP numara in prezent peste 1500 de angajati in Romania, in cele 4 centre din Galati, Bucuresti si Ploiesti.