Job expirat
Purpose of the Role
To manage the end-to-end cycle of the Distributor claims that support:
• BID - business through the Tier 2 Channel Xerox equipment and supplies.
• Tactical Business - business through the Tier 2 Channel for Xerox equipment and supplies
• Price Protection – rebates related to the Price Harmonisation of products
• To manage ESAP tickets relating to errors, bugs and changes
Scope of the Role
The Claim to Pay Team Processes include a number of centralised business processes managed by the XE European Channel Group (ECG).
The Claim To Pay Process has a throughput of circa $150m of credit notes which are raised during the year as a result of bid and tactical actions relating to equipment and supplies sales for Office with total revenue of $700m net. The management of the validation process is an important SOX business control.
The role is required to deal with both Internal and External Customers via phone/email/WebEx, mainly dealing with process issues and queries relating to the creation and sending of the crucial Bid & Tactical Claims. This requires strong communication skills and patience.
The position deals with a high volume of data and reconciliation of said data when resolving queries using MS excel. Loading .csv claim files into a SAP environment, cleansing and management of data consistency.
Major Responsibilities
• To validate that claims meet the required standards of accuracy
• To ensure claims are processed in a timely manner
• To ensure all queries relating to claims are dealt with promptly and accurately and within the bounds of the approved claim to pay processes
• Ensure adherence to processes and policies for all CTP related processes; escalating issues to CTP Manager in timely manner
• Promptly responding to process issues or queries from Internal and External Customers and driving all situations to prompt and timely resolution
• Processing Price Protection Claims when Xerox reduces list prices. Working with Distribution Operations and Finance
• Issuing reports daily to 3rd Parties (Distributors) paying attention to the detail thereof
• Assisting with Support issues and engaging in P2 tickets where appropriate
• Experience working in a commercial environment with experience of complex IT solutions.
• Experience of working with Customers is essential.
• Desirable: Experience of working in a multinational business environment working with multiple nationalities would be beneficial.
• System orientate project experience is also desirable both in terms of implementing new systems and correcting defects in live systems.
• Working with customers on processes and process interfaces is desirable.
• Accuracy and attention to detail are paramount.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
