Job expirat
Your role will be to apply developed knowledge of the job skills, company policies and procedures using professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
Responsibilities
¿ To liaise with HP field employees, executives and channels for customer satisfaction issues including availability, product safety issues and complaints with HP or its representatives.
¿ To provide professional solutions to HP internal customers originating from unresolved escalated case issues received via call handling system, telephone and written correspondence.
¿ To act as team member by providing information, analysis and recommendations in support of team efforts.
¿ Customer oriented. Fluent in written and spoken English.
¿ Strong analytical and problem solving skills.
¿ Previous work experience in order management. Ability to understand and learn internal data flow systems.
¿ Bachelor¿s degree in Economics and/or experience in a telephone support position and in the microcomputer industry / end-user support environment.
¿ Computer literate: basic knowledge of microcomputer hardware, operating systems software, Microsoft Packages, SAP (SAP for order management preferable); BRIO system knowledge might be a considerable plus.
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we¿ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they¿ll stimulate each other and work best together.
Come and join our team within Business Process Outsourcing center in Bucharest for the positions of:
CHANNELS SUPPORT ADMINISTRATION SPECIALISTS
