Job expirat
Channel Admin Specialist is accountable for performing general and specific administrative support tasks involved by the Channel Support Admin function. 1. parts and logistic processes - has the ownership for administrative and logistic processes leading and supporting any change requests for improvements related to her/his area of responsibilities,
- performs channel order management including changes in order priority, manages shipments and invoice operations, and issues related to orders and payments,
- handles logistic problems like miss-shipments, DOA, wrong-shipment cases according to procedures in place,
- escalates spare parts availability and delivery issues thru internal HP processes,
- escalates spare parts quality concerns to central Logistic-Quality team,
- provides assistance for part number rollout, changes due to part unavailability, v-coded parts, price change and others,
- manages defective material returns or parts return for credit checking parts qualification for return;
- informs the HP Logistic Central team and Country Account Mgr about problems encountered on specific logistic issues and if solution is missing then escalates to regional Support Channel Program and/or Operations Managers,
- handles specific administrative tools and processes providing feedback for required corrections,
- manages systems’ errors for parts trade or warranty orders, providing assistance to external customers and HP internal ones,
- takes the lead and informs partners about issues, keeps an open communication with channel and internal teams, proactively performs actions and follow-ups in order to minimize the problem;
- processes system’s data and inform partners in time about existing or potential issues that may affect their admin support business,
- continuously updates the partners about problems and help them to get a resolution for the open issues according to HP guidelines and procedures.
2. warranty reimbursements, manual credits and invoices
- in case of errors in pre-invoice report, escalates the case to IT Support team and informs the partners and account mgr,
- executes manual credits and/or invoices in HP financial systems according to procedures
- manages the manual credits plus invoices for partners according to procedures in place for miss-shipments, parts returns, DOA parts, warranty claims, commercial escalations, spares import / export charges, Pack claims, and other special cases like VAT reimbursement or decisions taken by HP appropriate level to compensate a cost,
- manages manual payment processes for special claims and support activities performed by partners on behalf of HP according to processes in place or country/region specifics,
- informs the partners about issued credits and invoices,
- corrects and escalates any errors or incorrect operations,
3. partner’s data management - maintains user data, setup new users and get the login account according partner’s accreditation matrix,
4. channel training and communication - evaluates partner’s knowledge level about admin processes, proposes and delivers admin training in agreement with HP Account mgr,
- represents the first point of contact for all channel incoming admin queries,
- has periodical phone conferences with Partner Account Managers to analyse the general situation and particular cases, evaluates the status of different issues and propose solutions,
5. job level definition for specialist I - applies basic knowledge of the job skills and company policies and procedures to complete the variety of assignments/tasks,
- good understanding of the general/technical aspects of the job,
- works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment,
- organizes own tasks and receives/requests general instructions on all work from her/his colleagues and/or Country Lead.
-economics/commercial or technical studies
-good communication skills (verbal and written)
-fluent English and a 2nd language (Turkish)
-team player
-customer oriented
-good organization skills, accuracy, ability to work under stress
-good PC skills
Required experience
Not necessary; previous experience in similar job is a plus
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
