Job expirat
The Role- Change Management Manager
HRO&S Change Manager will play a key role in helping projects (change initiatives) meet business, schedule and budget objectives. This role focuses on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary task will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Change Management Manager will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
While the Change Management Manager does not have supervisory responsibility, this person will have to work closely with many others in the organization to succeed. The Change Management Manager will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsor. The Change Management Manager will also support project teams in integrating change management activities into their project plans. Finally, the Change Management Manager may provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
As a member of the Implementation Services Tower (IS) this role will be reporting to the VP Implementation Services EMEA. Your main responsibilities are:
Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Support the execution of plans by employee-facing managers and business leaders.
Be an active and visible coach to executive leaders who are change sponsors.
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Work with communication, training, HR and OD Managers in the formulation of particular plans and activities to support project implementation.
A solid understanding of how people go through a change and the change process; experience with ADKAR is a plus.
Experience and knowledge of change management principles and methodologies (example: Prosci certification)
Familiarity with project management approaches, tools and phases of the project lifecycle.
Exceptional communication skills – both written and verbal.
Able to work effectively at all levels in an organization.
Excellent active listening skills.
Problem solving and root cause identification skills.
Strong analytic and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Experience with large-scale organizational change effort.
Change Management Professional designation is a plus
Previous change management experience is a plus.
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
