Job expirat
- Expert understanding of the two most heavily used systems eComcat & ACE (Accurate Config Engine)
- 2nd level business support and issue resolution & follow up (validation, logging, status, follow-up, interaction with IT, escalation to Process Eng when necessary)
- Testing of new capabilities per guideline from the process engineer
- Interface to the key users, catalog mgrs
- Keep up to date training material / tool documentation
- Keep static data up to date in eCC & ACE and validate static data with business (productlines, optioncodes etc.
- Training for new capabilities specific related to eCC & ACE to catalog managers (eg Tier 3, Chardonnay)
- Document possible enhancements and report them to operations and program manager
- Track open eCC & ACE related issues of users in OVSD and monitor resolution itself and resolution time
Reporting responsibilities:
- Reporting on TAT & Quality data, efficiency metrics specific to eCC & ACE
- Reporting on Back Office SLA performance
- Ad hoc reporting as needed for the individual processes (content/catalog, container/eBiz, FO-BO interaction...)
Communication responsibilities:
- Communicate changes or issues to users (business language instead of IT language)
- Communicate key issues to business stakeholders (AS, PY)
- University degree in IT, Business, Mathematics or similar area
- Excellent in English written, good English oral
- Good knowledge of SQL, Access, Excel
- Excellent knowledge of current MS Office applications
- Good communication skills ¿ ability to ¿translate¿ from Business to IT and back
- Willing to spend a lot of time on the phone; patient enough to understand the problems of the users
- High degree of self motivation
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
