22-05-2015 | EXPIRA LA 21-06-2015
Job expirat
Our client, a multinational IT services provider is looking for enthusiastic new members to join their global team. No previous experience required, only proficiency in Spanish / French / Italian and English.
GENERAL SUMMARY
Providing Customer support for the setting up and on-going maintenance of the content of Customer pages
Work with Sales to support and drive online performance within the Customer
Participate on continuous improvement of Customer purchase experience
Develop relationships with internal and external stakeholders, help to create a close working team to engage and meet Customer requirements
PRINCIPAL DUTIES AND RESPONSIBILITIES
The role of a Catalog Manager is to accurately create and maintain Premier for customer accounts, supporting the submission of online information that enables frictionless order processing (where appropriate). The CM will maintain customer pages with account contacts and other information and will facilitate order audit and quality control processes.
Communicate Premier Pages maintenance issues to Sales and IT.
Help resolve order processing issues associated to On Line ordering
Form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups.
Support of Customer Management with Sales account teams including participating on account team calls, customer conference calls, customer visits, and to provide guidance on the use of Premier for online ordering to both internal and external stakeholders.
Support B2B / Premier Connect engagements
Additional responsibilities
Ensure a high level of accuracy in data entry, regularly achieving and exceeding the reject targets set
Keep up to date with all product issues – End of Life products, New Product Introductions, shortages that are currently active within the business in order to eliminate order processing issues and that the most up to date data is reflected on the Customer Portal page
Maintain a low level of account premier issues, achieving and exceeding the targets set.
Consistently achieve, and strive to exceed, productivity targets on an ongoing basis
Actively support the Sales Reps in all aspects through to portal and online ordering problem resolution, keeping them informed and achieving agreed Service Level Agreements (SLA’s)
Clearly and concisely log and track details of work done, and update relevant systems accordingly
Maintain knowledge of product line and service offerings, attending product knowledge and refresher training sessions as required.
Identify improvement opportunities within the CM process, and drive improvements (engaging with other teams where necessary)
Successfully manage projects assigned with high level of execution (UAT testing, etc.)
SKILLS / EXPERIENCE
Essential to have excellent communication and presentation skills, both written and verbal in English and any additional language skills (particularly French, Spanish, Italian) would be beneficial
Creative, stress handling ability, and positive to change
Proactive, self-driven and motivated with key focus on target achievement, whilst ensuring team success
Attention to detail is essential, with good administrative skills, multi-tasking capabilities and good at prioritizing workload
Good working knowledge of Excel and PowerPoint
Database Applications knowledge preferred (i.e.: access, excel, etc)
Strong interpersonal Skills, influential and assertive.
QUALIFICATIONS
Fluent English + one other language (French, Spanish, Italian) (both spoken and written)
College Degree preferred
Customer Service experience preferred
• Training on the job
• Competitive salary and bonuses
• Youthful environment
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
