Job expirat
- To perform, on a daily basis, merchant fraud-monitoring activity, in order to detect any potential fraudulent operations;
- To verify with the issuing bank the authenticity of the suspect transaction and in case of fraudulent transactions, to start the investigation procedure;
- To keep an update record of each suspect transaction analysed and investigated, with details of transaction, contact person and result of the investigation;
- To report the fraudulent merchant to VISA/ MasterCard/ Romcard;
- To maintain a permanent contact with the organisations: VISA, MasterCard, Romanian Low Enforcement and Romanian Fraud Forum;
- To participate in creating and developing the internal procedures of the department;
- To participate in the new projects related to card products;
- To co-operate with other bank departments in terms to card fraud monitoring
- To perform merchant inspections.
Job requirements:
- University degree ¿ basic economic background;
- VISA/MasterCard rules and regulations background;
- 2-3 years cards specialised experience in chargebacks or card fraud monitoring;
- Very good PC skills;
Profile:
- Strong communication skills (both spoken and written communication, active listening);
- Fluency in English, customer oriented, problem soling attitude;
- Attention to details, conflict management skills, stress tolerance;
- Positive personality,
- Good interpersonal skills,
- Self ¿ motivated, interested in self - development
- Proactive, confident, results-oriented and problem solving attitude;
- Very well organised, efficient, self disciplined;
We offer:
- A challenging job;
- A motivating team environment, individual performance being recognised and awarded;
- A competitive salary, accompanied by benefits package
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees.
ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee