Job expirat
• Dynamic, very independent, self-starter, initiative individual who takes ownership and responsibility;
• You will be supporting the Operations Director in all activities related to overseeing Call Center Agents and Supervisors;
• Responsible for Client Reporting and CRM;
• Motivation and retention of the personnel;
• Responsible for monitoring and controlling the completion of the targets by projects.
• Fluency in spoken and written in English and FRENCH;
• At least Master degree in Management, Business, Economics or Finance;
• Two years minimum of professional experience in an international company;
• Very advanced Excel skills;
• Experience in a Call Center is COMPULSORY;
• Knowledge of Italian or Spanish will also be considered as an advantage.
CallPoint New Europe SRL is part of the CallPoint New Europe group of companies, leading outsourcer in South-Eastern Europe with current operations in Sofia, Bulgaria and in Bucharest, Romania. The company aims to be the leading regional player in Eastern Europe and operates as a multi language contact centre platform.
If you are interested in this position, you are kindly advised to send your CV and a short motivation letter to: jobs.ro@callpoint-group.com. Thank you.
