Call Centre Agent (with French)

Accenture Services SRL

10-03-2008 | EXPIRA LA 09-04-2008

Job expirat

RESPONSABILITATI

• Demonstrates excellent client care skills.
• Delivers an excellent Client Service.
• Advises and assists less experienced staff.
• Prioritises urgent customer requests over standard requests.
• Pro-actively contributes ideas and suggestions to improve own job role.
• Regularly communicates with the customer and colleagues via face to face contact, telephone or e-mail.
• Keeps up to date with relevant statutory and regulatory changes and ensures these are reflected in the processes being utilised.


CERINTE

- university graduate
- very good English and French language skills (written and spoken)
- customer service skills
- ability to use Windows and MS Office
- basic knowledge of HR principles/terms


DESCRIEREA FIRMEI

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com