Call Centre Agent (with French)

Accenture Services SRL

30-01-2008 | EXPIRA LA 29-02-2008

Job expirat

RESPONSABILITATI

• Demonstrates excellent client care skills.
• Delivers an excellent Client Service.
• Advises and assists less experienced staff.
• Prioritises urgent customer requests over standard requests.
• Pro-actively contributes ideas and suggestions to improve own job role.
• Regularly communicates with the customer and colleagues via face to face contact, telephone or e-mail.
• Keeps up to date with relevant statutory and regulatory changes and ensures these are reflected in the processes being utilised.


CERINTE

- university graduate
- very good English and French language skills (written and spoken)
- customer service skills
- ability to use Windows and MS Office
- basic knowledge of HR principles/terms


DESCRIEREA FIRMEI

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high- performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.

Our Enterprise workforce provides deep expertise to manage and operate Accenture¿s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.