Call Centre Agent - Limba germana Bucuresti

ABC Human Capital

09-03-2011 | EXPIRA LA 08-04-2011

Job expirat

RESPONSABILITATI

• Proficiency in German is the main criteria and medium in English
• Very good communication skills and customer-oriented attitude
• Well-organization with attention to detail
• Good computer knowledge
• Ability and desire to work in a team environment
• Good listening, verbal, interpersonal and typing skills
• Ability to be trained on the use of a case management system
• Can communicate written directions clearly as displayed by a case management system
• Willingness to speak to customers in a friendly and helpful manner.


CERINTE

• Available 5 days / per week
• Ability to effectively communicate
• Ability to maintain composure and meet performance measures while under stress
• Ability to diffuse irate callers and not take criticism personally
• Ability to multitask and change direction quickly
• Ability to adapt to ongoing revisions
• Ability to comfortably use a Windows based computer system
• Ability to positively deliver scripted information using various tools
• Comfort level in selling and educating members regarding products and services
• Punctuality and attendance are mandatory.


DESCRIEREA FIRMEI

Furnizam solutii extinse pentru proiecte de Resurse Umane inca din 2005. Adaptam cu succes noile tendinte in domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.

Munca noastra include solutii bazate pe analize si experienta, programe de implementare a strategiilor de retentie si motivare personal adaptate fiecarui partener, analize complete ale profilurilor candidatilor, selectia strategiei optime pentru implementarea fiecarui proiect, evaluarea si monitorizarea eficientei solutiilor propuse.

Aceasta se traduce in programe inteligente sustinute prin baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si head-hunting.

Misiune: sa contribuim la indeplinirea obiectivelor partenerilor nostri prin abordarea celui mai important capital al oricarei companii; cel intelectual!