Job expirat
Assisting in managing, organizing and supervising the working process of Contact Center,
Leading, organizing and supervising work in shifts, including everyday briefings,
Supervising the achieving of the highest possible CR, Efficiency level, Service level, number of orders pr hour, Cross/Up sell and ensuring high quality operating of the contact centre,
Recruiting, planning and monitoring agents,
Coordinating projects (Connecting and executing projects)
Supervising the success rate of motivating all agent,
Supervising over organized acquirement and calling of contacts,
Supervising the overseeing of orders from agents and the finishing of activities,
Supervising the writing of scripts,
Supervising the successful noting and entry of all calls as contacts,
Supervising the holding of free lines and that no one is on hold,
Developing a strong and constructive relationship with clients
Preparing a benchmark analysis for individual project fields
Achieving positive project results
Requirements:
- 1-2 years experience in Project management;
- experience in Call Center;
- university graduate (Economics represents an advantage);
- fluent English
Benefits:
- intensive training in the country and abroad;
- attractive salary;
- opportunities for professional development.