Job expirat
- Administer and balance call work loads.
- Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow.
- Ensure the volume of work produced meets product/service standards and exceeds quality standards.
- Develop and implement customer service indicators in order to assure excellence in customer service.
- University Degree
- Experience in a call center (3-5 years)
- Experience in call center management (at least 1 year)
- very good command of English
- organized
- leadership skills
- initiative
- multitasking skills
Our client company was founded in 2002 in Belgrade, Serbia. The promoters of the company are bringing to the market the world-wide quality, professionalism and over 30 years of cumulative international experience in CRM (Customer Relationship Management). Soon after foundation, the company expanded its business and in 2005 opened its branch in Bucharest, Romania.
At present, our client is undergoing a period of major development and is looking for dynamic, motivated professionals to join its team.
