Job expirat
Participates in assessment center meetings, and personal interviews;
Responsible for integrating new employees into the team;
Responsible for the work environment;
Coordinating the presence of team members, work arrangements;
Responsible for the conduct of team members, regulating breaks, etc.
Lecturing as required at company training sessions;
Quality control;
Periodic assessment interviews;
Management of team meetings;
Regular review and running call center incentive campaigns;
Sales and service orientation;
Motivating staff and expediting processes;
Defining tasks, setting timetables, personal and team targets and control (in coordination with the sales manager);
Handling exceptional cases, including cases that require special authorization;
Ongoing professional training for the team;
Adapting work procedures to team activity, and providing feedback on required updates;
Suggesting ideas and methods for improving and streamlining processes;
Listening to staff calls and providing feedback;
Responsible for other tasks provided by the superiors;
Responsibility for handling review reports and regular memos sent by the team;
Experience Call Centre/Customer Service;
Familiarity with computer systems, access to technological systems;
Ability to withstand pressure from staff, on the one hand, and management, on the other;
Organizational ability and initiative;
Knowledge in the field of insurance - advantage;
Very good level of english;
Competitive salary pachage.
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