Call Center Manager

RESPONSABILITATI

- manage, organize and supervise the working process in the department,
- perform tasks regarding the Customer Management Center matters,
- supervise the achieving of the highest possible CR, Efficiency level, Service level, number of orders per hour, Cross/Up sell and ensuring high quality operating of the contact centre,
- connect and execute projects and seek for a synergy projects and employees,
- ensure the success in motivating agents and forming of new ideas and suggestions for better CMC operating,
- design the job descriptions for CMC,
- represent the work at probation periods,
- assist the project leaders of the contact centre - surveys, scripts, dialogues, special offers, planning, expenses,
- maintain a professional relationship towards clients and co-workers,
- prepare a monthly report and on demand of superiors any other reports,
- manage recruitment process when choosing new employees and introducing them to their functions and duties and ensuring the needed education and knowledge about valid acts and regulations and information about the duties and responsibilities of new employees,
- manage and supervise external service implementers,
- manage and supervise coordination and cooperation with company's and other organizational units,
- cooperate and supervise the formation of communication constants and paths,
- prepare educational activities (professional trainings, etc.) for sales personnel.

CERINTE

BENEFICII OFERITE

- intensive training in the country and abroad;
- attractive salary;
- opportunities for professional development.

DESCRIEREA FIRMEI

Recruitment company, on behalf of our client, an important multinational company, provider of Direct Marketing services.